By Allah’s Grace, the ophthalmologists of Buraidah Central Hospital have successfully ended the sufferings of a 15-year-old patient with a rapidly growing and painful lump around his right eye; thus, causing external ophthalmological deformity which could lead - may Allah forbid - to loss of his eyesight. After due ophthalmological checkups, he was diagnosed with a lump surrounding his eye near his nose; thus, forming an external ophthalmological protrusion, in addition to pressure on and degeneration of his optical nerve which may lead to blindness. Immediately, the treating team decided to resect the lump followed by plastic surgery for the incision. Thank Allah the surgery has been successful and the patient is discharged from the hospital with further follow-up by the outpatient clinic.
The Business Call Center of the Ministry of Health (MOH) continues providing its services to users through its number (920018090). The Center is designed to boost satisfaction of both investors and clients of the private health sector. It also aims to streamline business processes at the Ministry, to boost investment, to promote private health facilities' efficiency, to foster trust between MOH and beneficiaries, to secure ongoing communication to create a healthy relation based on partnership, to improve MOH's responsiveness to provide timely assistance.
Likewise, the new Center reflects a cutting-edge approach towards business customer care within the private health sector. The Center will provide a suite of services, including: (receiving request to the Ministry, follow up of financial benefits, receiving complaints and inquiries on medical licenses and private health facilities' commitments, any feedback on MOH's performance, and providing information on investment in private health sector.)
It is worth noting that feedback will be received by the Business Call Center during official working hours from 08:00 a.m. to 04:00 p.m. 7 days a week. The Center serves suppliers of medicines and medical appliances, owners of private health facilities, small and medium health facilities, public contributors to the health sector, national and foreign investors, national health manufacturers, and Service Procurement Program hospitals. The Center also provides its services to suppliers outside the health sector.