E-Services

SLA
​​​​​​​​​​​​​​​The Service Level Agreement (SLA) for the Ministry of Health's (MOH) e-services​ aims at clarifying and assessing the quality of services provided through the various systems and services, as well as the duties and rights of both the Ministry and the beneficiary.
 
As such, it is a clear and unambiguous agreement between the Ministry and whoever deals with it, whether the other party was aware of the agreement or not.
 
Therefore, merely benefitting from any of the services covered by this agreement is reckoned an implicit and explicit consent by the recipients of such services, to all provisions of this agreement, without prejudice to any other agreements that may be covered by the provision of that service.
 
Beneficiary's Rights and Duties: 
  1. The beneficiaries' requests shall be handled fairly and confidentially. And they shall be answered properly through the system and via the mobile phone and email, whenever it is necessary.
  2.  The Portal allows the user to create an account, through which he can apply for services and benefit from the systems and applications offered by the Portal, as well as tracking his/her messages.
  3. Registration should be identical to the ID information. The entered data must be correct and accurate. Lack of correctness or accuracy might lead to the exclusion of the request. 
  4. The applicant shall bear full responsibility for his/her choices and the service-regulating regulations. Any violating requests shall be excluded.
  5. In case you are accepted, you shall be notified via the email address you have registered on the system, as well as a text message to your mobile phone. Also, you can access your account on the MOH Portal to inquire about the status of the request.
  
MOH's Rights and Duties: 
  1. Valid messages​ and requests shall be handled, and replies shall be sent online within a maximum of three days.
  2.  Failure to deal with the incoming messages and requests from beneficiaries shall be questioned.
  3. The MOH Portal administration shall maintain the justice and privacy rules while dealing with beneficiaries' requests. 
  4.  The MOH Portal administration has the right to cancel or suspend any submitted request, without giving any reasons.
  5.  The MOH Portal administration has the right to exclude non-conforming requests or the ones containing incorrect information.
  6.  The MOH Portal administration has the right to temporarily deactivate some services or systems for maintenance or other reasons.
To view service performance statistice (click here)

Contact Info:
For help, support, inquiries, or complaints:
  • Tel: 937-Call Center (24/7)
  • E-mail: 937@moh.gov.sa
  • Live Chat.
  • Expected Response Time: During 3 working days.
Service Level:
No.Service
Response Time
Availability
Notes

1

Pre-marital Medical Examination

Instant

24/7

During official working hours, Sunday-Thursday, 8:00 am to 14:00 pm


2
Registration of External Corona (Covid-19) vaccines in the systems of the Ministry of Health

During 5 business days

24/7

During official working hours, Sunday-Thursday, 8:00 am to 16:00 pm

​3
​E-Verification of Expats’ Medical Results
Instant
​24/7
​During official working hours, Sunday-Thursday, 8:00 am to 14:00 pm​


​4

​E-Verification of Expats’ Medical Results


Instant



24/7​
​During official working hours, Sunday-Thursday, WhatsApp: +966500024310, Email: mrc-pr@moh.gov.sa​, During official working hours (8:00 am to 14:00 pm)

5​

​EHealthcare Licensing Services

Instant

24/7​
​During official working hours, Sunday-Thursday, 8:00 am to 16:00 pm

6​

Children Vaccinations Reminder Service

Instant

24/7​
During official working hours, Call 937, Sunday-Thursday, 8:00 am to 14:00 pm​

7

​Transaction Inquiry Service

Instant

24/7​
During official working hours, Call 937, Sunday-Thursday, 8:00 am to 14:00 pm​
​8
​Identification Certificates Verification Service
Instant
24/7​
​Call 920009080 During official working hours, Sunday-Thursday, 8:00 am to 14:00 pm

​9
​Sick Leave Issuance Service
Instant
24/7​
Call 920002005, During official working hours, Sunday-Thursday, 8:00 am to 16:00 pm​​​

10
​Self-assessment Service of Private Health Institutions
Instant
24/7​
Call 920002005, During official working hours, Sunday-Thursday, 8:00 am to 16:00 pm​

11

Employment Website
​A few days after the announcement period

​24/7
Call 920009080, During official working hours, Sunday-Thursday, 8:00 am to 16:00 pm​

12​

​Temporary Contract & Visiting Physicians Program

​During 5 business days

​24/7
During official working hours, Sunday-Thursday, Email: Temp-contract@moh.gov.sa
, During official working hours (8:00 am to 14:00 pm)
​13
​Hajj Visiting Manpower Participation Service
During 5 business days​
​24/7
During official working hours, Sunday-Thursday, 8:00 am to 14:00 pm
14​
​Smoking Cessation Help Service
Instant
24/7​
During official working hours, Call 937, Sunday-Thursday, 8:00 am to 14:00 pm​
15​
​COVID-19 Vaccine Booking Service
Instant
24/7​
During official working hours, Call 937, Sunday-Thursday, 8:00 am to 14:00 pm​
16​
​COVID-19 PCR Testing Booking Service
Instant
24/7​
During official working hours, Call 937, Sunday-Thursday, 8:00 am to 14:00 pm​​


17​


Supplier Services


Instant


​24/7
During official working hours, Sunday-Thursday, Call 920008090, Email: SuppliersAD@moh.gov.sa
, During official working hours (8:00 am to 14:00 pm)

​18
​Exploratory Examination of Students

Instant

​24/7
During official working hours, Call 937, Sunday-Thursday, 8:00 am to 14:00 pm​


19​

​School Entry Health Exam Program (Fitness Testing)


Instant


​24/7
During official working hours, Sunday-Thursday, Email: Schoolhealth@moh.gov.sa,
,During official working hours (8:00 am to 14:00 pm)

20
​COVID-19 Vaccination In-Home for 70+ Years
​During 5 business days
​24/7
During official working hours, Call 937, Sunday-Thursday, 8:00 am to 14:00 pm​


​21

​Exemption from COVID-19 Vaccines Service

​During 5 business days

24/7​
During official working hours, Sunday-Thursday, Email: 937@moh.gov.sa,
,During official working hours (8:00 am to 14:00 pm)

​22
​Child Vaccination E-Certificate
Instant​
24/7​
During official working hours, Sunday-Thursday, 8:00 am to 14:00 pm​

​23

​Movables Service

​During 15 business days

​24/7
During official working hours, Sunday-Thursday, Email: aalwarthan@moh.gov.sa,
,During official working hours (7:30 am to 2:30 pm)

​24

Suggestions and Complaints Services (937 Services)​​

​During 3 business days​

​24/7​
During official working hours, Sunday-Thursday, Call 937, Email: 937@moh.gov.sa
,During official working hours (8:00 am to 14:00 pm)


Last Update : 25 May 2023 01:50 AM
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