According to the Ministry of Health (MOH), over the past week, the 937-Service Center handled 54,868 appointments at primary healthcare centers and 11,289 notifications, including 256 hospital transfer requests. “The Center also provided 45,892 medical consultations, and received 177,009 incoming calls, including 64,695 inquiries”, added MOH.
The Center provides a range of distinctive services, including inquiries about MOH’s services, outgoing and incoming transactions, health services, medical consultations, and hospital transfer requests based on the medical need, in addition to complaints against public and private health facilities.
Also, the center receives all patients’ health-related calls, all complaints 24/7, and refers them to the concerned departments at MOH or its branches, as well as all emergency calls; thus, serving as a listening ear for patients to identify their needs and requirements and to meet them.
It is worth mentioning that the 937-Service Center is one of the most important MOH’s initiatives. It aims to provide medical services through its toll-free number, which can be accessed throughout the Kingdom. The center operates based on listening, response, implementation, and analysis. The performance of regional Health Affairs is evaluated by closing citizens' reports and their satisfaction with the services provided. This assessment is published weekly.