The Emergency Call Center (937) at the Ministry of Health (MOH) keeps on providing its services around the clock. It managed over the period from August 5th to 11th, 2016 (corresponding to Dhul-Qi‘dah 2nd to 8th, 1437H), to handle 11,840 calls, including 162 requests of the Patients Referral Program “Ehalati” (at a rate of 1.36%). Besides, the Center handled a number of complaints (at a rate of 4.14%), all of which are whether under process or closed based on the nature of the complaint, while 24 urgent notifications (at a rate of 0.20%) of the total calls have been completely closed.
The Ministry has revealed that the Center received 1,269 medical consultations in various specialties (at a rate of 10.71%), and 9,898 inquiries related to the health sector and MOH services (at a rate of 83.59%) of the total incoming calls.
It is worth mentioning that the MOH has launched the (937) Service Center, to serve as a link between the citizen and official, by means of receiving all citizens' calls around the clock and dealing with them, as soon as possible, at the highest quality. The Center deals with notifications related to employee transfer, treatment, complaints and medical consultations; in an endeavor to meet all needs of citizens.
The Center also provides and analyses statistics on a regular basis; in order to contribute to improving the level of health services in the Kingdom’s regions and provinces, with a view to including these statistics in the MOH future plans.